Privacy Policy

1. Information We Collect

a. Personal Information

When you contact us through our forms or email, we may collect:

• Name
• Email address
• Phone number (optional)
• Business name (if applicable)
• Project details or messages you submit

b. Automatically Collected Data

We automatically collect certain information when you visit our website, including:

• IP address and general location
• Browser type and operating system
• Pages visited and time spent on the site
• Referring URLs

This information is gathered via cookies and analytics tools.

2. How We Use Your Information

We use your data to:

• Respond to inquiries or provide project quotes
• Communicate about project updates or service-related matters
• Improve our website and user experience
• Monitor performance and detect security issues
• Comply with legal and financial record-keeping obligations

3. Cookies and Tracking

Cookies

Cookies are small files that help us improve your browsing experience. You can disable cookies through your browser settings, but some parts of our website may not function properly as a result.

Google Search Console

We use Google Search Console to monitor site visibility and ensure our website meets search and accessibility standards. It does not collect personal data.

4. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purpose for which it was collected, or
• Comply with applicable laws and tax requirements

After that, data is securely deleted or anonymized.

5. Sharing of Information

We do not sell or rent personal data.
We may share limited information with:

• Trusted service providers (e.g., hosting, email, analytics) to support operations
• Legal authorities, if required to comply with the law

All third parties are obligated to protect your data and use it only for legitimate purposes.

6. Security

We implement reasonable security measures, such as SSL encryption and secure hosting environments. However, no system is completely immune to unauthorized access, and we cannot guarantee absolute security.

7. Your Rights & Data Requests

Depending on your location (e.g., EU or California), you may have the right to:

• Access or request a copy of your personal data
• Request corrections or deletions
• Withdraw consent to data processing
• File a complaint with a relevant data protection authority

To make a data request, contact us at info@vortixlabs.net.
We will respond within a reasonable time frame, typically 30 days.

8. Refunds and Cancellations

Refunds for services are handled according to our Terms of Service and depend on the project stage at the time of cancellation.
Any personal data associated with canceled projects will be deleted upon request, unless retention is required by law.

9. Third-Party Links

Our website may link to other sites. We are not responsible for their privacy practices or content. We encourage you to review their policies.

10. Updates to This Policy

We may revise this policy occasionally. Updates will appear on this page with a new "Last Updated" date.

11. Contact Us

For privacy-related questions, requests, or complaints, contact: